Service Delivery Policy

StoreNest is an online software service. There is nothing to ship: this policy explains how and when your subscription and your store become available after you pay.

1. What is delivered

Access to your StoreNest account and store: the merchant admin, your storefront on a StoreNest address (and your own domain once connected and verified), and the features included in the plan you chose.

2. When it is delivered

• New stores: your store is created and your sign-in details are shown on the confirmation page as soon as payment is confirmed. In normal conditions this takes a few seconds to a few minutes.
• Renewals: access continues without interruption when the renewal payment is confirmed.
• Upgrades: the new plan and its features take effect immediately after the upgrade payment is confirmed. Downgrades take effect at the start of the next billing cycle.
• Custom domains: a domain is connected once you add the DNS record we show you and the record is verified. Timing depends on your DNS provider and can take up to 48 hours.

3. How you are notified

You receive a confirmation page after payment and a GST invoice for every subscription payment, available in your admin account under Subscription. Where email is enabled, we also send a receipt to the address you registered with.

4. If something goes wrong

• Paid but no access: if your payment was successful but your store or plan did not activate within 30 minutes, write to support@storenest.in with your registered email and payment reference. We will activate it or correct the problem, or refund you if we cannot deliver the service.
• Payment failed or pending: no service is activated until a payment is confirmed. If money was debited but the payment shows as failed, your bank or payment provider normally returns it within 5–7 working days.
• Planned maintenance or outages: we aim to keep the service available at all times but do not guarantee uninterrupted access. We will take reasonable steps to restore service promptly.

5. Orders placed on a merchant’s store

Physical goods sold on a store built with StoreNest are shipped by that merchant, not by StoreNest. Delivery areas, timelines and charges are set by the merchant and shown on their store and at checkout. See our Refund Policy for how returns and refunds work.

6. Contact

Questions about delivery or activation: support@storenest.in.